Empowering Defence capability & supporting communities

Serving people and places in Defence

With a proud legacy of service, we support Defence capability by servicing the facilities management and operational requirements of Defence infrastructure. At the heart of each Defence base where we operate, we’re more than just a service provider – we’re the intersection where community thrives. We take pride in supporting personnel and their families, and our intuitive service and data-led approach ensure that we meet the present and future needs of your people and operations.

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Experience-based partnerships

We understand the importance of partnering with a trusted, highly agile and solutions-focused provider. In partnership with Defence customers across five countries, we deliver diverse Facilities Management solutions, tailored to the unique demands of modern Defence Forces and supporting their complex and specialised requirements. In Europe, we operate across Defence estates in Belgium, Denmark, Finland, Holland and Sweden, covering more than 750 sites and servicing multi-faceted contracts.

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Local expertise

With over 20 years’ experience across the Pacific, ISS has earned a reputation for excellence in complex, high-demand environments. From healthcare to banking and mining to education, our 14,000+ Placemakers bring specialised expertise to every facility, ensuring Defence sites are safe, secure, and efficiently managed.

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Unlocking global solutions to deliver local excellence

ISS has operated in the global Defence sector since 2010. ISS' GLOBAL SERVICE DELIVERY includes:

1M

meals served every day at sites worldwide

194,000

cleaners service over 1.5 billion square feet of real estate globally

20+

years of workplace data and insights

3

of top 5 global tech firms use our FM solutions

20

of the world's 30 largest banks work with us

COMMUNITY

Connection & community

Recognising the challenges of working away from home, we focus on fostering social connections and a strong sense of community through our service delivery. Whether it’s an individual assignment or a family relocation, we understand the importance of nurturing connectivity and a feeling of belonging through onsite activities and programs. Our dynamic sports, wellness and catering initiatives have been implemented in remote, challenging and high-risk environments where we operate. These initiatives are designed to enrich community life and promote wellbeing onsite, so that residents feel supported and connected, no matter where they are based.

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Social impact

We bring a values-driven approach to our partnership with Defence. We're focused on contributing positive social outcomes from day one, through ethical employment, local sourcing and meaningful communicaty engagement aligned with Defence priorities.

Placemaker, cafe, Roy Hill
Building Connected communities

At ISS, we foster social connection to build inclusive communities where everyone can be engaged and involved. We protect and maintain wokrplaces but we also nurture them to support the wellbeing of everyone who uses them, whether they’re employees, residents, airline passengers or patients. Through tailored solutions and personalised services, we create spaces that work efficiently and also improve people’s shared experiences within the communities that we serve.

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Supporting Sustainable Procurement

We take a holistic approach to supporting Aboriginal and Torres Strait Islander suppliers, helping create positive economic and social outcomes. As an active member of Supply Nation and the Kinaway Chamber of Commerce, ISS partners with First Nations-owned and Supply Nation-certified businesses to provide services, equipment, and local solutions. So far, our spend has exceeded $13 million across the Pacific. If you're a veteran-owned business interested in working with us, click on the link below.

Placemaker, waste management, MCG (Melbourne Cricket Ground)
Environmental Sustainability

Our commitment to a sustainable future guides everything we do, including minimising our environmental footprint. By working closely with our customers, we help them do the same, protecting the planet for future generations. From reducing energy and water use to cutting waste – including food waste – our approach combines data, insight, and service excellence. We’re also committed to achieving net-zero greenhouse gas emissions for Scopes 1 and 2 by 2030.

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people make places

People make places

We believe people make places, and places make people. Our skilled Placemakers manage daily operations, respond to surge situations, and innovate to exceed expectations. By ensuring safety, security and comfort, we create environments where staff and communities can perform at their best and thrive.

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Veteran support

Veteran careers

We're proud to be a Veteran Friendly Employer. Through partnerships with organisations including Soldier On and Mates4Mates, we’re commited to supporting the Defence community every step of the way. We recognise the leadership, resilience and strategic thinking you bring from service, and we’re here to help you apply those skills to a meaningful civilian career. Our dedicated Employee Resource Group offers mentorship, advocacy, and a supportive network so you and your family can thrive, from recruitment to long-term success.

“Being part of the growing ISS Defence community is a great source of pride. I look forward to collaboratively shaping and supporting meaningful veteran awareness, engagement and employment initiatives.”

Phil Brezzo, ISS Director, Aviation. Following 15 years in the Australian Army, Phil held senior Australian Border Force roles.
Career opportunities

ISS Careers

We’re here to support your transition into the private sector and can offer meaningful career opportunities, flexibility and a supportive community that values your contribution. Our opportunities are available nationally so, no matter where you are, you can be part of our team.

ISS veteran recruitmentmailto:mailto:veteran.recruitment@au.issworld.comCareersmailto:issdefence.recruitment@au.issworld.com
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case

Supporting success

ISS has supported this landmark military headquarters in the Netherlands from the start, consistently delivering reliable, integrated soft services across office, catering and accommodation settings on the 19-hectare Defence estate, in Utrecht.

Read morehttps://www.issworld.com/en-au/insights/insights/cases/case-building-a-25-year-service-partnership-in-defence