ISS global key accounts deliver services with varying levels of supply chain complexities depending on the scope of service. For this well-known client, ISS manages 13 office locations and five production sites spanning 10 countries. This client works with more than 600 suppliers, and 6% of these suppliers belong to the critical supply chain, where the client’s business continuity and HSEQ concerns are the primary focus.
At the beginning of the ISS evaluation, high risk suppliers were identified with a 36% compliance level, which resulted in very low transparency into the risks that affect the services delivered. As a result of the dedicated focus of the ISS Risk-Based Supplier Assurance Programme implementation, the recently measured compliance levels rose to 91%, and they continue to improve. The focus has been to deliver compliance through enhanced vetting of the supplier network, including back-to-back agreements that protect clients from business continuity and non-compliance risks — with performance managed annually and a sample of suppliers audited for contractual compliance.